Covid-19

How BuildABagg is Managing COVID-19

BuildABagg's top priority is the health and well-being of our employees, partners, and you—our valued customers. We understand that the people who depend on our products and services are concerned about the implications of the Coronavirus (COVID-19) and our ability to serve them. Please be assured we are monitoring the situation closely and are taking ongoing actions to keep everyone safe.

Please see below for important information regarding COVID delays and frequently asked questions:

 

CUSTOMER CARE

Due to the high volume of inquiries, you will experience higher wait times on phone, chat and email. We are working hard to answer everyone as quickly as possible. We appreciate your patience and please be assured we will always make IT right!

 

ORDER PROCESSING TIME

After an order is placed, it is shipped withing 24 hours.  We take pride in this.

 

EXPECT SHIPPING DELAYS

UPS and USPS: Once your order has shipped, please understand UPS and USPS are extremely delayed. Due to unplanned facility closures and overall increase in volume, all carriers have removed guaranteed delivery within specific time frames. Hopefully this will get better with time.

 

WAREHOUSE & PACKAGING

Following state and local guidance, we’re taking enhanced precautions across our supply chain and asking our third-party partners to do the same. This includes sanitation and increased workplace cleansing at our distribution facilities, actively encouraging sick employees to stay home, and enforcing healthy hygiene habits in the workplace.

 

PRODUCT SAFETY

All BuildABagg employees will wear masks and gloves when handling our products.  All merchandise will be wiped down prior to shipping. BuildABagg is following strict quality control measures to ensure consumer safety.

 

RETURNS

If you’re not 100% satisfied with BuildABaggs products, you have options! We’ll happily refund your purchase if you are not satisfied.  You may return your bagg within 15 days for a full refund. After that, a store credit will be issued. For instructions, please visit our Returns page.

 

Thank you so much for your continued support. We are truly grateful for you!

 

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