If you have a question that is not posted here, please email firstname.lastname@example.org
What is Afterpay and how does is work?
Click here to learn more.
How to I put my bag together?
Please find assemble instructions here
When will I receive my bag?
We use FedEx Ground. Our warehouse is located in NJ, so depending where you live, it can take 1-5 business days to receive. If you need you order sooner, you can choose Express, 2-day or 3-day shipping for an extra fee.
Is it easy to change handles?
Yes. All that you need to do is unscrew the nut and pull the handle off. Please find assemble instructions here
Do I have to order the screw caps in order to build my bag?
No. All handle sets already come with the screw caps. You can order extra screw caps if you lose one or if one breaks over time.
How do I care for my BuildABagg?
All BuildABaggs are easily cleaned with soap and water. We have our BaggBuff sponge that easily cleans dirt and grime off your bag with just water. You can purchase it here.
What if something breaks on my bag?
Here at BuildABagg, we pride ourselves on quality and service. If something happens to your bag, please contact support@buildabagg,com with explanation of the problem and you will receive a return email within 1 business day.
What is this bag made out of?
These bags are made out of a material called EVA (Ethylene-vinyl acetate). It is a "rubber-like" in softness and flexibility. The material has good clarity and gloss, low-temperature toughness, stress-crack resistance, waterproof properties, and resistance to UV radiation.
Is this bag safe for the environment?
The material the bags are made out of is called EVA (Ethylene-vinyl acetate). Since this material is biodegradability, EVA can be used in electronics, hardware and toys because it does not harm the environment when discarded or burned.
What is the handle made out of?
All handles are made with 100% cotton rope.
I lost a screw cap, what do I do?
If you lost a screw cap, you can order more under accessories or click here
Do all your tassels fit on all the bags?
All our tassels are interchangeable on all our bags. There is a patent pending ring that fits on all the handles and all tassels clip on to it.