Free Shipping on Orders $120+


If you have a question that is not posted here, please email

What is this bag made out of? 
These bags are made out of a material called EVA (Ethylene-vinyl acetate). Think Croc shoes. It has a "rubber-like" softness and flexibility. The material has good clarity and gloss, low-temperature toughness, stress-crack resistance, waterproof properties, and resistance to UV radiation.

Is EVA safe for the environment? 
EVA is formamide free and since this material is biodegradability, EVA can be used in electronics, hardware and toys because it does not harm the environment when discarded or burned.

What if I want to return my bag?
We pride ourselves on our customer service and s
atisfaction is our top priority.  If you decide not to keep an item you ordered online, you may return or exchange your item by mail within 30 days from the date of purchase. All returns must be returned in the condition that they were received. See full details here

 What is Afterpay and how does is work?
Click here to learn more.

How to I put my bag together? 
Please find assemble instructions here

When will I receive my bag? 
We use FedEx Ground.  Our warehouse is located in NJ, so depending where you live, it can take 1-5 business days to receive. If you need you order sooner, you can choose Express, 2-day or 3-day shipping for an extra fee.

Is it easy to change handles? 
Yes. All that you need to do is unscrew the nut and pull the handle off. Please find assemble instructions here

Do I have to order the screw caps in order to build my bag?
No. All handle sets already come with the screw caps. You can order extra screw caps if you lose one or if one breaks over time.

Do the tassels come with the tassel ring or do I have to purchase separately?
Yes, each tassel comes with a tassel ring. You can purchase more in Shop>Parts. Click here.

How do I care for my BuildABagg? 
All BuildABaggs are easily cleaned with soap and water. We have our BaggBuff sponge that easily cleans dirt and grime off your bag with just water.  You can purchase it here. Handles can be hand washed or machine washed, but air dry, It is recommended you use a lingerie bag for the wash. Pocket Liners can be spot cleaned.

What if something breaks on my bag? 
Here at BuildABagg, we pride ourselves on quality and service. If something happens to your bag, please contact support@buildabagg,com with explanation of the problem and you will receive a return email within 1 business day.

What are the handle made out of? 
The Classic Handles are made with 100% cotton rope and the Brilliant Braided Handles are made from polypropylene.

I lost a screw cap, what do I do? 
If you lost a screw cap, you can order more under accessories or click here

Do all your tassels fit on all the bags? 
All our tassels are interchangeable on all our bags. There is a patent pending ring that fits on all the handles and all tassels clip on to it.

Item is added to cart