These bags are made out of a material called EVA (Ethylene-vinyl acetate). Think Croc shoes. It has a "rubber-like" softness and flexibility. The material has good clarity and gloss, low-temperature toughness, stress-crack resistance, waterproof properties, and resistance to UV radiation.
We pride ourselves on our customer service and satisfaction is our top priority. If you decide not to keep an item you ordered online, you may return or exchange your item by mail within 30 days from the date of purchase. All returns must be returned in the condition that they were received. See full details here
We use FedEx Ground. Our warehouse is located in NJ, so depending where you live, it can take 1-5 business days to receive. If you need you order sooner, you can choose Express, 2-day or 3-day shipping for an extra fee.
All BuildABaggs are easily cleaned with soap and water. We have our BaggBuff sponge that easily cleans dirt and grime off your bag with just water. You can purchase it here. Handles can be hand washed or machine washed, but air dry, It is recommended you use a lingerie bag for the wash. Pocket Liners can be spot cleaned.
Here at BuildABagg, we pride ourselves on quality and service. If something happens to your bag, please contact support@buildabagg,com with explanation of the problem and you will receive a return email within 1 business day.